They both put customers first.

A year and a half after the original vote, the outcome is still uncertain.

Being a lifelong learner is essential.

New types of investments are tied to ESG goals.

A dozen interviews can be more useful than thousands of responses to a questionnaire.

There are better and worse ways to disagree.

Youngme, Felix, and Mihir discuss Apple’s position in the Chinese market; debate whether payday lending is good or bad for workers; and ask whether companies should be doing more to help employees manage cash shortfalls. They also offer their After Hours picks for the week.

Are you dreading a work discussion? Dan and Alison answer your questions with the help of Leslie John, a professor at Harvard Business School. They talk through what to do when you need to set your boss straight, meet with a direct report who wanted your new job, or hash things out with a negative team member.

Big companies and local innovators are finding creative solutions.

From hiring to inclusion to work assignments.

If you’re a large company using AI, you need one.

Enjoy what the destination has to offer.

Teresa Amabile, professor at Harvard Business School, is approaching her own retirement by researching how ending your work career affects your sense of self. She says important psychological shifts take place leading up to, and during, retirement. That holds especially true for workers who identify strongly with their job and organization. Amabile and her fellow researchers have identified two main processes that retirees go through: life restructuring and identity bridging.

Avoid open-ended questions.

Based on interviews with 54 CSR managers in German multinationals.

Periods of uncertainty don’t have to be paralyzing.

If they do their job too well, they might put themselves out of business.

Don’t leave it to the high priests of R&D.

It’s hard for people to stay motivated when nothing is ever good enough.

Strategies for coming up with good ideas when you need them.